Baylor Scott & White Rehab Earns Three Pinnacle of Excellence Awards
12/2/2019 1:00:00 AM
Baylor Scott & White Institute for Rehabilitation Outpatient Therapy Clinics Earn Three Pinnacle of Excellence Awards
Addison, Frisco-Main and Little Elm Outpatient Clinics Named as 2019 Winners
(Dallas) – Three Baylor Scott & White Institute for Rehabilitation ("Baylor Scott & White Rehab") outpatient therapy clinics have earned the prestigious Pinnacle of Excellence Award® by Press Ganey for 2019. This award recognizes top-performing health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence over three consecutive years in the category of ‘Patient Experience.’
The three outpatient clinics – Addison, Frisco-Main and Little Elm – were announced recently by Press Ganey, a national provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations.
Baylor Scott & White Rehab - Addison staff accepting the Pinnacle of Excellence award.
"It’s an incredible honor for our outpatient clinics to be recognized for this award in the category of ‘Patient Experience,’" said Fabian Polo, president of Baylor Scott & White Rehab. "The fact that not just one, but three of our outpatient clinics won this reward, provides affirmation that our patient-focused attention to care is making a difference."
The Pinnacle of Excellence Award® recognizes top performers in each category based on their performance on designated award survey measures over a three year award period, from May 2016-April 2019. Each year, only four awards are handed out in the category of Outpatient Services. This year, Baylor Scott & White Rehab won three of the four allocated spots. In addition, only one other healthcare organization – Mayo Clinic – produced as many winners this year as Baylor Scott & White Rehab.
Baylor Scott & White Rehab - Frisco Main staff accepting the Pinnacle of Excellence award.
"To be recognized by our patients as consistently delivering the highest level of ‘patient experience’ is the ultimate compliment," said PJ Gillard, Vice President, Baylor Scott & White Institute for Rehabilitation - Outpatient Therapy.
Baylor Scott & White Rehab - Little Elm staff accepting the Pinnacle of Excellence award.
Physical therapy services provided by Baylor Scott & White Rehab outpatient clinics include, but are not limited to, trigger point dry needling, instrument-assisted soft tissue mobilization, kinesiotaping, vestibular programs, post-surgical and orthopedic rehabilitation, functional capacity evaluations, and work conditioning. Baylor Scott & White Institute for Rehabilitation - Outpatient Therapy operates nearly 100 outpatient clinics in North and Central Texas.