Three Locations Awarded the Pinnacle of Excellence

Baylor Scott & White Institute for Rehabilitation Outpatient Therapy Clinics Earn Three Press Ganey Pinnacle of Excellence Awards for the Second Year in a Row


Addison, Little Elm and Mansfield Outpatient Clinics Honored


DALLAS, Texas – Dec. 20, 2020 -- Three Baylor Scott & White Institute for Rehabilitation (BSWIR) outpatient therapy clinics have earned the prestigious Pinnacle of Excellence Award® from Press Ganey for 2020. This marks the second consecutive year that BSWIR outpatient clinics have been recognized among the top-performing health care organizations in the nation for their “extraordinary achievement and consistently high levels of excellence” in delivering a quality patient experience.


BSWIR’s Addison, Little Elm and Mansfield clinics captured three of the four outpatient therapy center awards presented by Press Ganey, a national provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations.  The Addison and Little Elm clinics were also honored in 2019.  



"Providing an exceptional patient experience is at the core of what we do and it’s an incredible honor for our outpatient clinics to be presented with this award. It affirms that our commitment to patient-focused care is truly making a difference," said Fabian Polo, president of Baylor Scott & White Institute for Rehabilitation.


The Pinnacle of Excellence Award recognizes top performers in several categories, including the patient experience, engagement and clinical quality, and is based on performance metrics over a three-year period."




"This award is a great achievement for our organization,” said PJ Gillard, Vice President, Baylor Scott & White Institute for Rehabilitation - Outpatient Therapy. “It’s all the more meaningful because it is based, in part, on input from our patients about our ability to meet their needs by delivering the best possible patient experience. This is the ultimate compliment to our team."


Baylor Scott & White Institute for Rehabilitation - Outpatient Therapy operates more than 100 clinics in North and Central Texas, providing a physical therapy and specialized services - including trigger point dry needling, instrument-assisted soft tissue mobilization, kinesiotaping, vestibular rehabilitation, functional capacity evaluations and work conditioning - to individuals with orthopedic, sports and work-related injuries, post-surgical conditions, balance dysfunction and other physical and functional therapy needs.

Learn more about our Outpatient Therapy Division.