Pinnacle of Excellence

Outpatient Division Wins Three Pinnacle of Excellence Awards

Three Baylor Scott & White Institute for Rehabilitation Outpatient Therapy locations have earned the prestigious Pinnacle of Excellence Award® by Press Ganey for 2019. This award recognizes top-performing health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence over three consecutive years in the category of ‘Patient Experience.’

The three outpatient centers – Addison, Frisco-Main and Little Elm – were announced recently by Press Ganey, a national provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations. "It’s an incredible honor for our outpatient centers to be recognized for this award in the category of ‘Patient Experience,’" said Fabian Polo, president of Baylor Scott & White Rehab. "The fact that not just one, but three of our outpatient centers won this reward provides affirmation that our patient-focused attention to care is making a difference."



The Pinnacle of Excellence Award® recognizes top performers in each category based on their performance on designated award survey measures over a three- year award period, from May 2016-April 2019. Each year, only four awards are handed out in the category of Outpatient Services. This year, Baylor Scott & White Rehab won three of the four allocated spots. In addition, only one other health care organization – Mayo Clinic – produced as many winners this year as Baylor Scott & White Rehab. "To be recognized by our patients as consistently delivering the highest level of ‘patient experience’ is the ultimate compliment," said PJ Gillard, vice president, Baylor Scott & White Institute for Rehabilitation Outpatient Therapy.