Our Billing Process

At Baylor Scott & White Institute for Rehabilitation, we strive to ensure that your hospital bill is processed correctly and in a timely manner. Our Central Business Office (CBO) works with other hospital departments to gather the information needed to process your claim(s). To assist you in understanding how claims are handled, we offer the following common questions and answers about billing and insurance coverage.


For all inpatient billing questions and concerns, please contact our central billing office at (866) 284-0235.


For all outpatient billing questions and concerns, please contact our central billing office at (866) 889-9968.

Home Health

For all home health billing questions and concerns, please call our main home health office at (972) 691-3131. Follow the prompts and leave a message

Financial Assistance Program

As part of its commitment to serve the community and provide quality medical care to all of our patients, Baylor Scott & White Health provides a Financial Assistance Program to patients who satisfy certain requirements. This includes patients who don't have health insurance and can't pay their bill as well as patients who have coverage with an insurance carrier but are unable to pay their portion of the bill after insurance pays.

  • If you are covered by insurance, including Medicare or Medicaid, Baylor Scott & White Institute for Rehabilitation sends your claim to your insurance carrier. After we receive the insurance payment, the hospital will send your claim to your secondary insurance company (if applicable). After all claims have been processed by both your primary and secondary insurance plans, you will receive a bill for any amount your insurance determined that you owe. Payment is due within 30 days after you receive a bill from Baylor Scott & White Institute for Rehabilitation. If payment or payment arrangements are not made we will continue to advance your account through our collection process.

  • It is very important that you let us know about any changes to your insurance coverage or if you receive anything in the mail pertaining to continuing your insurance coverage.  We can assist you in determining how the insurance change will impact your benefits for your inpatient hospital stay.  By keeping us informed, you will assist with preventing a higher patient balance from terminated insurance.

  • If you are not covered by a commercial insurance, Medicare or Medicaid, you will be asked to make a deposit on your account prior to admission. If there is a balance remaining, a statement will be sent to you several days after you are discharged indicating the current balance due. If payment arrangements have not already been established, please contact our customer service team at the CBO when you receive your statement.

  • If your insurance determined there is patient responsibility from your inpatient stay at Baylor Scott & White Institute for Rehabilitation, you will receive a bill for those services. You will receive a separate bill from Baylor Scott & White Institute for Rehabilitation for those services provided by our physicians and psychologists if your insurance determined you are responsible for patient share. Please note that Baylor Scott & White Institute for Rehabilitation physicians and psychologists participate in most insurance programs; however, if they do not participate with your specific insurance, you will be responsible for the charges incurred.

    In addition, if certain tests or procedures were performed, you may receive a separate bill for the professional interpretation by a radiologist, pathologist, cardiologist or other physician. Likewise, if you are transported by invalid coach, ambulance or other similar vehicle for appointments outside of the hospital, you may also receive a bill from the transportation company.

We’re Here to Help

If you have any questions about insurance or bills our admissions representatives can guide you.